Policies
Return Policy
What can be returned, in what condition, and how long a refund takes.
Last updated August 2026
Return window
You may return a piece within 7 days of delivery for any reason. Tell us by email or phone within that window — the piece itself can travel afterwards.
Condition
- Unused and undamaged, in the condition it arrived.
- In its original inner and outer packaging.
- With any documentation that came with it.
One-of-one pieces
Every work is unique, so a like-for-like exchange is not possible. If a piece is not right for you we refund it rather than replace it — you are welcome to order a different work separately.
Small irregularities of surface, colour, and form are intended and are not defects. Each product page describes the finish; please read it before ordering.
Damaged in transit
Report damage within 48 hours of delivery with photographs of the piece and the packaging. We arrange collection at our cost and issue a full refund, including original shipping.
Commissions
Commissioned work is made to your brief and cannot be returned unless it arrives damaged or differs materially from what was agreed.
Return shipping
We cover return carriage where a piece arrived damaged or was sent in error. For a change of mind, return carriage is yours, and we will deduct the original shipping cost from the refund if it was free.
Please do not send a piece back without contacting us first — we will arrange a courier who can pack and handle it properly.
Refunds
Once the piece is back with us and inspected, refunds are issued to the original payment method within 7 to 10 working days. Your bank may take a few days more to show it.
How to start a return
Write to us with your order number and a line about what went wrong. We will reply with collection details within two working days.
Questions
Anything unclear, write or call — we would rather answer first than sort it out afterwards.